Cynthia L. Herzog 
One person said he was left “speechless” after Swiggy mixed up his instructions for a cake he ordered from a bakery in Nagpur. The man tweeted that he had asked the online food delivery service to mention whether the cake contained eggs or not. However, instead of mentioning it in the order details, someone wrote “contains eggs” on the cake itself. While the mischief was harmless and wouldn’t have made any difference to the taste of the cake, the issue sparked laughter on social media. Additionally, Swiggy responded to resolve the issue to their customer’s satisfaction.
“So I ordered a cake from a famous bakery in Nagpur, via Swiggy. In the order details, I mentioned “Please mention if the cake contains eggs”. I am speechless after receiving the order” , said the client.
He also shared an image of the cake with the tweet, which indeed came across as laughable.
So I ordered a cake from a famous bakery in Nagpur, via #Swiggy. In the order details I mentioned “Please mention if the cake contains eggs”. I am speechless after receiving the order ???????? pic.twitter.com/WHN0Ht20r0
— Kapil Wasnik (@kapildwasnik) May 20, 2022
(Also read: Zomato and Swiggy Tech Failure Causes Meme-Fest; Internet Is Divided)
Apologizing to the customer, Swiggy said the partner restaurant “didn’t understand” his instructions. “Let us take a closer look, please share the order ID for further assistance,” he added.
Hi Kapil, sorry to know that the partner restaurant did not understand your special instructions. Let us take a closer look, please share the order ID for further assistance.
^ Faizan—Swiggy Cares (@SwiggyCares) May 20, 2022
Meanwhile, people had fun laughing at the confusion. “That’s awesome. You can’t totally blame the restaurant guy. He took your instructions word for word,” one netizen commented.
It’s awesome !!!! Can’t really totally blame the restaurant guy????
He took your instructions word for word :)— Aryan Aylos (@AryanAylos) May 20, 2022
One person said: “Man sorry but that’s really funny. That should be in the news lol.
Sorry man but that’s really funny. Should be in the news lol— Omar (@omar1618) May 20, 2022
Some also shared how they must have had a similar experience because the baker couldn’t understand their instructions.
Me: Please place the Happy Birthday Pin Board on top of the cake.
Restaurant: pic.twitter.com/EeEtupOefQ— Prakash Reddy (@saiprakash4688) May 20, 2022
-What do you want us to write on the cake?
-Nothing.
???? pic.twitter.com/bZf3uUYlLu— Pavita ???? (@tum_pukar_lo) May 20, 2022
Here is the masterpiece I got.. https://t.co/hxXK2gy9A6— @run (@arunnair86) May 20, 2022
When a user asked Wasnik why he didn’t name the “famous bakery,” he said it was an “honest mistake” and he didn’t mean to defame it.
Ignore it as an honest mistake???? No intention to defame them ????????— Kapil Wasnik (@kapildwasnik) May 20, 2022
Overwhelmed by the response to that post, the person said he had “no hard feelings” for Swiggy. “Overwhelmed with joy at the responses to this tweet. So happy to know that it made a lot of people laugh. Thank you very much, Twitterati. No hard feelings Swiggy– you’re awesome,” he said.
Overwhelmed with joy at the responses to this tweet. So happy to know that it made a lot of people laugh. Thank you very much Twitterati ???????? No strong emotions @swiggy_in – you are awesome ????????????— Kapil Wasnik (@kapildwasnik) May 20, 2022
He also said Swiggy has taken the necessary steps to resolve the issue.
Swiggy’s customer support manager acknowledged the issue and took action. Appreciate the support, thank you! — Kapil Wasnik (@kapildwasnik) May 20, 2022
Isn’t this one of the funniest conversations on Twitter today? Let us know your thoughts in the comments.
